As our valued guest (hereinafter “You”), we value your commitment to BDL Management hotels
BDL Management operated hotels may use Your PI for marketing purposes. If required by applicable law, you will be requested to give your prior express consent to receive such marketing materials.
BDL MANAGEMENT PRIVACY PRINCIPLES
The following constitute BDL Management’s Privacy Principles.
At BDL Management we will ensure
Any data processing implemented by BDL Management owned and managed hotels, i.e. hotels which are part of the BDL Management group, including managed hotels, e.g. hotels operating under the following brands Crowne Plaza Hotels & Resorts, Holiday Inn, Holiday Inn Express, Ramada, Ramada Encore, BEST WESTERN, BDL Select and other independent properties.
WHAT PERSONAL INFORMATION IS COLLECTED BY BDL MANAGEMENT?
As a guest at a BDL Management owned and/or managed hotel, You may be asked, at various times, to provide PI about Yourself and Your family members, such as:
We do not knowingly collect PI from children under the age of 18, except name, date of birth and nationality as provided directly by an adult on their behalf or with adult’s permission. Please make sure that Your children do not provide us with any PI without Your permission, e.g. online. If you believe your child has submitted PI to us, please contact us so that we can delete such PI.
Generally, we do not knowingly collect sensitive information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health or sex life details.
In addition, depending on the applicable law, other data than those listed above may also be considered as sensitive data: credit card number, leisure habits, personal activities and hobbies, cultural habits, smoker/ non-smoker status, etc. However, we may need to collect such data which may be considered as sensitive, to satisfy Your request or provide You with specific services such as specific diet or any disability access facilities. In such case, if required by applicable law, we will ask You to expressly consent that we collect and process such sensitive information.
WHEN IS MY PERSONAL INFORMATION COLLECTED?
PI may be collected in certain circumstances including without limitation as follows:
Hospitality activities such as:
WHAT ARE THE PURPOSES?
We use Your PI for the following purposes:
To improve our services, including:
SHARING OF YOUR PERSONAL INFORMATION
At BDL Management, we wish to offer you the same level of service and hospitality across all our owned and managed properties across the UK.
To this end, subject to your rights set forth below, we may have to share Your PI with internal or external recipients in the following ways:
The BDL Management estate: we may share Your PI with any BDL Management owned or managed entity or authorized individuals who need to access Your PI to provide You with the requested services or in the context of an action as a consequence of You providing such PI.
This may include (but is not limited to)
We may transfer Your PI to recipients, internal or external, which may be located in countries with different levels of PI protection.
BDL Management takes appropriate technical and organisational measures, in accordance with local law requirements, to protect Your PI against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. To this end, we have implemented technical measures such as firewalls and organisational measures such as a login/efficient password system, physical protection, etc.
You may have to enter your credit card details to complete your reservations; in such event, BDL Management uses Secure Socket Layer (SSL) technology to encrypt such PI.
SESSION COOKIES/EXTERNAL LINKS
BDL Management uses persistent cookies to manage your session on BDL Management owned and managed websites and to personalize your online experience (automatic recognition, list of your favourite hotels, etc.)
We also collect technical information on your computer each time you open a page during your visit to our sites. This information includes Your IP (Internet Protocol) address, the operating system used, the type of browser, the screen resolution and the origin website address, as needed. We collect this information to improve the quality of your visit to our site and do not sell or transfer this information to third parties. These temporary cookies are a built-in feature of the technology used. Most browsers automatically accept these cookies, but you can delete them or have them automatically refused. As each browser is different, you should refer to the “Help” section on your browser toolbar to find out how to set your preferences regarding cookies. However, you may not be able to use certain features on our site if you choose not to accept cookies.
BDL Management takes no responsibility for any privacy policies or practices of any third-parties’ web sites accessible from BDL Management’s websites.
ACCESS AND MODIFICATION
You have the right to access, modify or delete Your PI.
However, please note that if you object, we may in certain circumstances be unable to provide you with the service requested.
If you wish to exercise your rights on Your PI held by a specific hotel, then you must contact the hotel directly.
To object to the processing of Your PI for marketing purposes or if You encounter any problem when exercising Your rights, You can contact the dedicated Guest Data Services department of the BDL Management Group, contactable on 00 44 (0) 141 419 4567 or at Guest Data Services, Central Marketing Team, BDL Management, 40 Brand Street, Glasgow, Scotland, United Kingdom, G51 1DG.
In the interests of protecting the privacy of all the BDL Management Group’s guests, we will need to identify you properly prior to responding to your request. To this end, we may request a copy of a valid identification paper such as a current driver's licence, identity card or passport.
If your PI is not accurate, complete or up to date, please provide the BDL Management Dpt. Data Privacy with Your request for correction. Any requests for correction will be dealt with as soon as practicable or in compliance with applicable law at the contact details outlined above.
QUESTIONS / CONTACT